Hapus Akun My Koke

Diperbarui 9 Oktober 2026 · Updated October 9, 2026

Halaman ini menjelaskan cara menghapus akun di My Koke, aplikasi member dan pemesanan kedai kopi Koke (KOKE BANING Sintang, Sintang, Kalimantan Barat) untuk Android dan di my.koke.co.id. My Koke dikelola oleh PT Koke Alam Semesta (pengembang My Koke di Google Play). This page explains how to delete your account in My Koke, the membership and ordering app of the Koke coffee shop, operated by PT Koke Alam Semesta (the developer of My Koke on Google Play).

1. Cara menghapus akun

a. Langsung di aplikasi (paling cepat)

Buka aplikasi My Koke atau my.koke.co.id, lalu masuk.
Buka tab Akun (kanan bawah), gulir ke paling bawah, lalu ketuk Hapus Akun.
Baca data yang dihapus dan yang disimpan, centang persetujuan bahwa saldo dan poin yang tersisa hangus.
Masukkan password (atau verifikasi dengan akun Google yang terhubung), ketik HAPUS, lalu ketuk Hapus Akun Permanen.

Akun langsung dihapus dan kamu otomatis keluar dari semua perangkat.

b. Lewat link email (tanpa aplikasi)

Isi formulir di atas. Buka link di email (berlaku 60 menit), periksa saldo dan poin yang akan hangus, lalu tekan Hapus Akun Saya. Membuka link saja tidak menghapus apa pun.

c. Lewat email

Kirim email ke owner@koke.co.id dari alamat email yang terdaftar dengan subjek "Hapus Akun". Kami memastikan permintaan berasal dari pemilik akun, menghapus akun paling lambat 30 hari, lalu mengirim konfirmasi.

Ingin menghapus sebagian data saja tanpa menutup akun (misalnya foto profil atau tautan akun Google)? Email kami juga di alamat yang sama.

2. Sebelum menghapus

Saldo dan poin yang tersisa hangus dan tidak bisa diuangkan atau dikembalikan. Pakai dulu untuk belanja, tukar poin di katalog, atau transfer saldo ke member lain (Poinku → Transfer).
Pesanan yang masih diproses dan top up yang belum selesai harus beres dulu (paling lama 24 jam).
Penghapusan permanen. Kamu boleh daftar lagi kapan saja sebagai member baru, tetapi saldo, poin, dan riwayat lama tidak kembali.

3. Data yang dihapus

Saat akun dihapus, data berikut langsung dihapus atau dikosongkan:

Profil: nama, email, nomor WhatsApp, password, alamat, tanggal lahir, jenis kelamin, pekerjaan, dan foto profil.
Akun Google yang terhubung (ID dan email akun Google).
Token atau langganan notifikasi perangkat.
Teman dan permintaan pertemanan, keanggotaan circle (circle milikmu diserahkan ke anggota paling lama, atau dihapus bila tidak ada anggota lain), dan daftar penerima transfer tersimpan.
Notifikasi di aplikasi, progres quest dan kuis harian, klaim review, langganan info stok, kode referral, klaim kado ulang tahun, serta link verifikasi email dan reset password.
Isi dan detail kontak (email, nomor HP) laporan/saran yang pernah kamu kirim; hanya kategori dan statusnya yang tersisa untuk statistik.
Nama kamu di catatan penjualan kasir diganti menjadi "Member dihapus"; nama dan nomor HP-mu dihapus dari riwayat transfer dan notifikasi member lain serta catatan bonus referral staff.

4. Data yang tetap disimpan

Data	Alasan	Lama simpan
Catatan transaksi tanpa identitas: pesanan dan itemnya, penjualan kasir, mutasi saldo dan poin (termasuk saldo/poin yang hangus), top up, catatan referral dan bonus	Kewajiban pajak dan pembukuan	Hingga 10 tahun
Log penghapusan: nomor ID member, tanggal, sumber permintaan, jumlah saldo dan poin yang hangus	Bukti bahwa permintaan sudah diproses	Hingga 10 tahun
Cadangan (backup) database dan log server di penyedia hosting	Pemulihan sistem dan keamanan	Terhapus saat dirotasi, paling lambat 30 hari

Catatan yang disimpan hanya terhubung ke nomor ID member yang sudah tidak berisi data pribadi. Xendit, penyedia pembayaran top up, menyimpan catatan invoice (nama, email, nomor HP, nominal) sesuai kebijakan dan kewajiban hukumnya sendiri.

5. Waktu proses

Di aplikasi: langsung.
Link email: langsung setelah tombol konfirmasi ditekan.
Email ke owner@koke.co.id: paling lambat 30 hari.

Info lengkap tentang data pribadi ada di Kebijakan Privasi. Pertanyaan: owner@koke.co.id.

Delete your My Koke account

My Koke is the membership and ordering app of the Koke coffee shop (KOKE BANING Sintang, Sintang, West Kalimantan, Indonesia), available on Android and at my.koke.co.id. It is operated by PT Koke Alam Semesta, the developer of My Koke on Google Play.

1. How to delete your account

a. In the app (fastest)

Open the My Koke app or my.koke.co.id and sign in.
Open the Akun (Account) tab, scroll to the bottom and tap Hapus Akun (Delete account).
Review what is deleted and kept, and tick the box agreeing that your remaining balance and points are forfeited.
Enter your password (or verify with your linked Google account), type HAPUS and tap Hapus Akun Permanen.

Your account is deleted immediately and you are signed out on all devices.

b. By email link (no app needed)

Use the form at the top of this page. Open the link we email you (valid for 60 minutes), check the balance and points that will be forfeited, then press the delete button. Opening the link alone does not delete anything.

c. By email

Email owner@koke.co.id from your registered address with the subject "Hapus Akun". We confirm the request comes from the account owner, delete the account within 30 days and send you a confirmation.

To delete only some data without closing your account (for example your profile photo or the Google account link), email us at the same address.

2. Before you delete

Your remaining balance and points are forfeited and cannot be cashed out or refunded. Spend them first, redeem points in the catalog, or transfer your balance to another member (Poinku → Transfer).
Orders still being prepared and unfinished top-ups must complete first (at most 24 hours).
Deletion is permanent. You can register again as a new member at any time, but your old balance, points and history do not come back.

3. Data we delete

Profile: name, email, WhatsApp number, password, address, date of birth, gender, occupation and profile photo.
Your linked Google account (Google account ID and email).
Device notification tokens or subscriptions.
Friends and friend requests, circle memberships (circles you own are handed to the longest-standing member, or deleted if no one else is in them) and saved transfer recipients.
In-app notifications, daily quest and quiz progress, review claims, stock alerts, your referral code, birthday gift claims, and email verification and password reset links.
The content and contact details (email, phone) of reports or feedback you sent; only their category and status remain for statistics.
Your name on cashier sales records is replaced with "Member dihapus" (deleted member); your name and phone number are removed from other members' transfer history and notifications and from staff referral bonus notes.

4. Data we keep

Data	Why	How long
De-identified transaction records: orders and items, cashier sales, balance and point ledgers (including forfeited amounts), top-ups, referral and bonus records	Tax and accounting obligations	Up to 10 years
Deletion log: member ID number, date, request source, forfeited balance and points	Proof that the request was handled	Up to 10 years
Database backups and server logs at our hosting provider	System recovery and security	Removed as they rotate, within 30 days

Kept records are linked only to a member ID number that no longer holds personal data. Xendit, our top-up payment provider, keeps its own invoice records (name, email, phone, amount) under its own policies and legal obligations.

5. Timelines

In the app: immediately.
Email link: immediately after you press the confirm button.
Email to owner@koke.co.id: within 30 days.

See our Privacy Policy for details. Questions: owner@koke.co.id.